Case study · Portals & platforms
Consultation tool for Telekom shops
A web app that staff in Telekom shops use to advise customers one to one. In use since 2012.
Project at a glance
- Client
- Deutsche Telekom
- Period
- January 2012 to October 2013, rollout from 2012
- Team
- 2 developers
- Technologies
- HTML
- JavaScript
- MooTools
- Deployment
- Around 750 Telekom shops in Germany
A note on the dates: Today's founding team built this tool in 2012 and 2013, before founding Senva GmbH in 2015. We list it because it shows how long a well-built application can hold up in the daily operations of a large group.
- Starting point
- The one-to-one consultation in the shop is where a customer either gets the right tariff and the right device or doesn't. Staff need a tool for it that is fast and runs on different devices.
- The task
- Development of a cross-platform web app for one-to-one consultations in the shop, by two developers.
- Approach
- Built as a cross-platform web application with HTML, JavaScript and the MooTools framework.
- Result
- Telekom shops in Germany have used the tool for one-to-one consultations since 2012; after the rollout, all of the roughly 750 shops had it.
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Intro call
Let's talk about your application
30 minutes with Kim Pham or Holger Spickmann. We reply within one working day.
Kim PhamManaging Director, Senva GmbH
Holger SpickmannSenior Project Manager, Senva GmbH
- info@senva.de
- Phone
- +49 30 5268 7541
- Address
- Bundesallee 32, 10717 Berlin, Germany